Welcome to the Annual ResLife Drive-In Conference.
The Residence Life Director Team are excited to invite you to the campus of Goshen College on Friday, August 5, 2016 for the annual Residence Life Drive-In Conference. We have a great day of learning, networking, and fun planned for you and your staff. Our themes this year are customer service and leadership assessment.
Customer Service
Sarah Lashley, Certified Secret Service Agent by theDijuliusGroup.com – the leaders in World Class Customer Experience, will be our morning speaker focusing on the importance of customer service . You and your staff will learn HOW to create an Exceptional Customer Experience for your students and customers, internal and external. You will walk away with: 1) Real techniques on how to be attuned to your customer’s needs, 2) Memorable phrases to help you perform Exceptional Customer Service, 3) Tangible ways to cultivate student relationships.
Leadership Assessment – DiSC Training
Bill Born, former Vice President of Student Life at Goshen College and current partner at Venture International, will lead DiSC Training in our afternoon session. DiSC leadership assessment is a tool to help teams further understand one other, their unique style and the benefits of their differences. Appreciating the differing styles allows individuals to adapt their style to better meet co-worker’s needs and expectations. Adapting styles creates greater cohesion, more effective communication and higher levels of both predictability and productivity.
Registration
The Deadline for registration is July 1st, 2016. The cost of the conference is $50 per person. This will cover all expenses including DiSC Training materials, lunch, and snacks. At the conclusion of the registration period, and ahead of the conference on August 5th, we will reach out to all attendees with instructions on how to complete the online DiSC Training assessment . The deadline for completing the online assessment is August 2, by 12 Noon. The data gathered from the online assessment will play a crucial role in attendee’s understanding of DiSC Training and will affect their participation during the presentation.
Payment for the Residence Life Drive-In
Registration for this conference is $50.00 per person. Payment can be made via check to Goshen College, Memo: RD Drive-In. Mail check to: Diane Miller, Administrative Assistant for Student Life, Goshen College, 1700 S. Main Street, Goshen, IN 46526. Registration fees are due by August 5th, 2016. Have questions? Direct all inquires about this year’s conference to Chad Coleman, Director of Residence Life, via email at chadc@goshen.edu or by phone at 574-535-7543.