The IT Services Department works hard at keeping all computing services up and running with minimal interruption to the campus. However, there may be times when services go down unexpectedly, or we need to schedule routine maintenance to ensure that our servers are operating at optimum performance. When routine maintenance is necessary, we try to minimize the amount of downtime as much as possible, with the understanding that some services may be down for a 12 to 24 hour period.
Communication Process for Services Outages
For issues that have a significant impact to our users, when possible, the Help Desk will send notifications by way of email. We will also have a recorded message when you call the Help Desk, that explains the outage and the estimated downtime.
Unscheduled Service Outages
ITS has in place systems to track the up time of our servers, and is notified when a service goes down. However, for some services, monitoring to detect all possible problems may not be possible, and it is in those instances that we rely on our users to contact us when they experience a connectivity problem or issue.
Having problems connecting to any Google services? Follow this Link to look up the current status of Google servers by application: http://www.google.com/appsstatus#hl=en&v=status
If you experience connectivity problems or issues, you are asked to contact the ITS Help Desk at 574-535-7700.