Welcome Center Manager

Goshen College is a Christian liberal arts institution that prepares students to thrive in life, leadership and service. We strive to model an inclusive community committed to transformative justice, peace, and sustainability. A respect and appreciation of the Anabaptist- Mennonite faith perspective and practices, and a commitment to the mission, vision, core values and community standards of Goshen College, are important for teaching and administrative faculty members.

Position Summary:

This position is responsible for creating an inviting and enjoyable visit experience for GC visitors, with a focus on prospective students and their families. This includes oversight of the Welcome Center, assistance in the creation and implementation of individual campus visits, support of admissions events and enrollment operations, and management of student workers.

This is a full-time, salary exempt position with an annual wage of $39,650.

Key Responsibilities:

 

I. Welcome Center Oversight (30%) – Responsible for creating an exceptional first impression for all Goshen College guests and visitors in the Welcome Center through outstanding hospitality  and efficient maintenance of front desk operations. Satisfactory performance includes:

• Providing a Welcoming Environment
  • Consistently ensure a friendly, knowledgeable presence at the front desk during Welcome Center hours, making all visitors feel welcomed and valued.
  • Maintain a well-organized and clutter-free Welcome Center.
  • Proactively assign appropriate coverage for the Welcome Center (e.g., student workers, counselors, and other admissions staff) as needed.
  • Ensure prompt answering of the campus switchboard, minimizing calls to voicemail and forwarding calls and taking messages as needed.
• Information Management
  • Keep brochure racks fully stocked with current print materials.
  • Develop a broad understanding of admission requirements, events, policies, and deadlines to provide accurate information and excellent customer service.
  • Maintain comprehensive knowledge of campus departments, employees, and activities for effective call transfers and directory updates.
  • Oversee the daily pick-up, sorting, and internal delivery of Admissions mail
  • Oversee the daily delivery of Admissions mail to Printing and Mailing.
  • Manage Pop Up Shop sales and enrollment deposits.
• Visitor Engagement
  • Actively connect with prospective students, remembering names and sharing relevant information (e.g., insights from counselors, local hospitality suggestions)
  • Send confirmation emails/texts to all prospective visitors

II. Individual Campus Visit Support (20%) – Assist in the individual visit registration process and provide essential support to the Admissions Event Manager for admissions events on campus. Satisfactory completion includes:

• Development of Individual Visits
  • Manage the registration of individual visits, keeping accurate records and
    information in the admissions visitors database.
  • Build customized visit schedules that align with student needs and
    interests, coordinating with campus stakeholders like counselors, staff,
    student workers, faculty, overnight hosts, and coaches.
  • Create online visit registration forms
  • Ensure visit folders and bags are prepared promptly.
  • Create and distribute visit and event schedules to relevant on-campus
    individuals promptly.
• Communication with Stakeholders
  • Be ready to give campus tours when ambassadors are unavailable
  • Maintain visit records in the admissions office database (Salesforce) and other key campus systems (e.g. Google calendars)
  • Communicate as needed with faculty, coaches, and other staff regarding participation in visits
• Implementation of Visits
  • Check visitors in, introduce their schedules, and make necessary changes or accommodations during their time on campus.
  • Be available to assist with visitors and troubleshoot in the event of complications

III. Admissions Office Support (30%) – Provide operational support for admissions processes. Satisfactory completion includes:

• Admissions Event Support
  • Assist with event setup, check-in, and tear-down, working closely with the Admissions Event Manager.
  • Be available for occasional evening and weekend work during Admissions events (3-5 annually).
• Data Management
  • Process official and unofficial transcripts and enrollment deposits
  • Maintain data in Salesforce, actively collaborating with Admissions and ITS personnel to ensure prospective student data is accurate.
• Communication Assistance
  • Share responsibility for communication flow mailings with the Enrollment Marketing Specialist.
  • Triage incoming issues to identify potential operational candidates for automation and help pinpoint data integrity issues and possible solutions.
  • Assist in the distribution of admissions materials and swag with counselors, visitors, and staff.
• Office Equipment and Facilities Management
  •  Submit help desk tickets for technological support (i.e. copier, front desk computer, etc.) and facilities and maintenance tickets for facilities support
  • Maintaining general office supplies

IV. Student Worker Supervision (20%) – Responsible for hiring, training, scheduling, and overseeing student workers. Satisfactory completion includes:

• Oversight of the posting and hiring process for student workers
• Organization of comprehensive training for student workers in consultation with the admissions team
• Management of student worker schedules and determining workflow in collaboration with team members
• Approval of daily hour tracking and timesheets

Qualifications — Requirements:

• Associate’s degree

Qualifications — Preferred:

• Bachelor’s degree
• Two years prior experience in higher education, preferably in the area of
  enrollment and/or administrative assistance

Skills and Competencies

REQUIRED:

• Exceptional Interpersonal Skills: Possess a warm, positive personality with a genuine eagerness to meet and help people. Demonstrate a proven ability to relate to and communicate effectively with diverse groups.
• Strong Communication: Exhibit effective oral and written communication skills, along with excellent telephone etiquette.
• Accuracy and Attention to Detail: Maintain high accuracy in word processing and data entry.
• Tech Proficiency: Highly skilled in using Microsoft Office and Google Suite.
• Supervisory Abilities: Effective in planning, communicating, and overseeing tasks delegated to student workers.
• Integrity and Discretion: Possess high integrity and ethics when handling all student data, and managing sensitive information in a discreet and professional manner
• Team Player: Committed to teamwork and mutual support of colleagues within the office.
• Institutional Alignment: Embraces the vision, mission, and core values of Goshen College and the Admissions Office.

PREFERRED:

• Database Experience: Experience with database applications, specifically Salesforce
• Social Media Skills: Knowledge of social media platforms
• Local Knowledge: Familiarity with local restaurants, activities, and accommodations in and around Goshen, Indiana.
• Bilingual: Ability to communicate fluently in Spanish

Physical Demands

This role operates within the normal range of an office environment, including sitting for long periods, typing, occasionally climbing stairs, and viewing a computer screen for extended periods. The work also involves light lifting, up to 25 pounds.

Work Environment/Environmental Condition

Work will primarily take place in a standard indoor office environment. All of the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the Director of Admissions. Any major change will result in the position being reviewed for reclassification.

Benefits Overview

• Health insurance (employee premium 100% covered)
• Dental, vision, life and LTD insurance
• Retirement plans
• Tuition discounts
• Free employee membership to Recreation/Fitness Center
• Flexible Spending Account
• Paid holidays and sick leave
• Discounted Lunch meal program

Candidates must be committed to the community standards, mission and core values of Goshen College.

How to Apply

Application materials may be attached to the Professional Staff & Staff Application or sent electronically to hr@goshen.edu. Goshen College will not be sponsoring candidates for this position.

Required:

• Complete the online Professional Staff & Staff Application
• Letter of Application
• Resume
• List of three professional references with contact information

E-Verify Statement of Participation

Goshen College participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Goshen College Diversity, Equity, and Inclusion Statement Goshen College is an equal opportunity employer, committed to enhancing diversity across the institution. Goshen College does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity or any legally protected status. As a religious institution, Goshen College expressly reserves its rights, its understandings of, and its commitments to the historic Anabaptist identity and the teachings of Mennonite Church USA, and reserves the legal right to hire and employ individuals who support the values of the college. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Goshen College, background checks are conducted by the Office of Human Resources on all new and re-hired employees.

About Goshen College

Goshen College is a nationally-ranked college and Hispanic-Serving Institution in Indiana renowned for its distinctive hands-on, real-world educational opportunities, and its commitment to creating positive change in the community and the world. The college offers over 65 undergraduate areas of study; as well as best-in-class graduate programs in nursing, business administration, social work and environmental education. This caring, safe and diverse campus prides itself on providing excellent academic programs that connect arts with sciences, and theory with practice — exposing students to multiple perspectives and encouraging them to think deeply, live creatively and lead purposefully. The college is located in the City of Goshen in the heart of Elkhart County, within several hours of Chicago, Indianapolis and Detroit. Residents of Goshen enjoy a culturally diverse small-town atmosphere with an active arts community, a vibrant and entrepreneurial downtown, the Maple City Greenway network of bicycle paths and affordable housing prices. Learn more at goodofgoshen.com.

Contact HR

Human Resources
Goshen College
1700 S. Main Street
Goshen, IN 46526-4795
E-mail: hr@goshen.edu
Telephone: (574) 535-7111