There are three models of Rolmphone telephones. The Rolmphone models 400 and 240 are multi-line phones; the Rolmphone 120 is a single-line phone. The Rolmphone 400 has a display.
*There are two versions of the Rolmphone 240: the standard Rolmphone and the Rolmphone 240 Basic.
There are three situations when you might want to use the Camp feature.
1. When you dial a busy extension, press CAMP and hang up. The light next to the CAMP button should be lit. When the busy extension becomes idle, your phone will ring a long sustained ring. When you pick up your handset, it will automatically ring the extension.
2. When you are placing an off campus call, and you hear a fast busy, it means that all outside lines are busy. Press CAMP and hang up. When a circuit becomes available, your phone will ring a long sustained ring. When you pick up your handset, you will hear a high pitch holding tone. Press CONNECT and the phone number you previously entered will automatically be dialed.
3. If you are calling a person that has a Rolmphone 400 with a display, and that person is not available to answer you may place a reminder on their display telling them to call your extension. Before the call is forwarded to voicemailpress CAMP while the phone is ringing and hang up.
4. To cancel a camp, press the CAMP button again. The light next to the button should turn off.
TIP: You can only camp on one extension at a time and only one person can be camped on any extension at any one time. You cannot camp on the switchboard (extension 7000).
Com Groups (or intercom groups) are useful abbreviated ways of communicating between phones in the same department. In addition to being a quicker way to dial an extension, by using a com group number when calling or transferring a call, it will ignore any station forwarding that might be implemented on the target phone. The ring is a longer sustained ring that identifies it as in intra-department call. If you, or the others in your department, do not know the list of com group members, contact the telephone administrator.
Intercom CallsPlacing an intercom call allows you to talk to another member of your com group without ringing their phone.
To place an intercom call:
Get dial-tone. Press INTERCOM and the com group number you wish to reach. Listen for the high-low beep. Begin speaking.
To receive an intercom call, you will hear the same high-low beep and the caller speaking through the speaker of your phone. To respond, just pick up the receiver and continue the conversation or if you have a speakerphone you can just reply in the speakerphone mode.
TIP: Consider using this feature, the next time you are tempted to just shout across the room or into the next office. It is a good way to introduce a waiting visitor or pass on a reminder.
Auto Intercom CallsSome phones have this feature enabled. This takes the Intercom feature one step further by predefining the target extension in the phone system. Only one auto intercom target can be defined per phone.
Get dial-tone. Press AUTO INTERCOM. Listen for the high-low beep. Begin speaking.
Responding to an auto intercom call is identical to an intercom call. If you believe that this feature would be useful in your situation and it is currently not set up on your phone, contact your telephone administrator.
A conference call is easy to establish and one of the most time saving features of the phone system. Yet few people use it. Prearranged meetings are one use of the conference call, but spontaneous three way conversations are also very useful. If you ever catch yourself saying, "I'll check with and get back to you," you should consider placing a conference call.
To establish a conference call, you should place a call to the first person just like any other phone call. You may already be in a conversation when you decide to set up a conference call.
Place the first person on soft hold by pressing FLASH. They will listen to music while you hear the high-pitch holding tone. This person can be at another extension, an outside line or even on a long distance call.
Establish the conversation with the second person. Do this exactly like you normally would place a call. Then press CONF to bring the first person into the conversation.
If you don't have a CONF button press FLASH * 4.
If you want to add another person into the conversation, repeat the process. Press FLASH and the first two people will be able to talk to each other while you go out and connect a third person.
After establishing a conversation with the third person, press CONF, or FLASH * 4, to make a four-way conversation.
If you aren't able to make a connection to an off campus person you will need to drop that call. Press FLASH * * 4 to drop an outside line and return to the conference.
TIP: You may repeat this process to include up to eight people, though you should not expect to include more than four off-campus callers without voice degradation.
A consultation call is just like the beginning of a conference call. Consider using this feature whenever you catch yourself saying, "I'll check with and get back to you."
Press FLASH. The caller listens to music, while you hear the high pitch holding tone. The Call Waiting light should be lit. Dial whatever number you need to consult with. This could be an extension number, com group number or an outside line.
Press CONNECT to rejoin the first caller. If the second caller stays on the line, they will be put on soft hold. You can toggle back and forth between callers by pressing CONNECT.
TIP: A consultation call can easily turn into a three-way conference call by pressing CONF, or FLASH * 4, instead of CONNECT.
There are two types of forwarding; System Forwarding and Station Forwarding.
System Forwarding is not user-changeable. It requires a programming change by the system administrator. System forwarding determines where calls to your extension are directed, in the event that you are not present to answer your calls (ring-no-answer) or you are on the phone (busy). System forwarding can treat on-campus callers differently then off-campus callers. Most (but not all) Goshen College extensions are system programmed to forward on-campus and off-campus callers to Phonemail on ring-no-answer, and off-campus callers to forward to Phonemail when the extension is busy.
The other type of forwarding is Station Forwarding. Station Forwarding is done from your phone. It allows you to have your calls ring at another extension, an off-campus phone number, a cellular phone, or to go directly to Phonemail.
Get a dial-tone,
OR if you don't have a FORWARD button,
press # 9
Then enter the target extension number. If you want, you can also forward to an off-campus extension by entering 9 plus the number.
To forward calls from off-campus callers only
Get a dial-tone
then press FORWARD;
OR press # 9 followed by #.
To forward calls from on-campus callers only
Get a dial-tone
then press FORWARD followed by #;
OR press # 9 followed by #.
There are two ways to cancel forwarding
One way is to get a dial-tone and press FORWARD and hang up;
OR press # # 9 and hang up.
The light next to your line button should no longer twinkle.
The second way to cancel forwarding is for the target extension to simply dial the forwarded extension number. After dialing the extension, you will hear a second dial-tone. If this was done accidentally, enter the target extension again and hang up.
TIP: Use Station Forwarding to forward your phone to Phonemail at the end of the day, over noon hour, or when you know you will be gone for a while. Callers will immediately get your Phonemail greeting instead of waiting for your phone to ring and System Forward.
Hold allows you to temporarily hang up a line without disconnecting your caller. There are two types of hold: Hard Hold and Soft Hold. It is important understand the difference and when you should use which one.
Use the Hard Hold when you want to step away from your phone, or when you have been placed on hold by the other person.
Your line light flashes slowly indicating that the call is on hold on your line.
You cannot use your line while the call is on Hard Hold.
To reconnect to a call on Hard Hold, press your line button.
At this point you can listen to the other party. If you want to continue the conversation, pick up the receiver to talk. If you have a speakerphone you can talk through the microphone.
TIP: This feature is especially useful when you have been placed on hold and are waiting for the called party to return to the call. You can put the call on Hard Hold, reconnect and listen through your speaker until the other party returns. Just pick up the handset to continue the call
A caller is automatically placed on Soft Hold when you transfer the call. The other situations where a Soft Hold is used are for conference calls and consultation calls.
You hear a high pitch "holding tone" and the Call Waiting light is flashing.
To reconnect from a Soft Hold, press FLASH
This feature is under-utilized but can be very helpful in a busy office. If a caller wants to be transferred to an extension that is busy, and they are willing to wait, use the Park feature. This feature is often used as a follow-up to a transfer to a busy extension.
To place a call on hold at another extension, press PARK plus the target extension number.
If a call is parked on your extension during a conversation, you will hear a short beep and your Call Waiting light will be lit. You may move back and forth between the current conversation and the person parked on your extension by pressing the CONNECT button.
TIP: You can retrieve the call that has been parked on another person's phone by using the Pick feature.
You can answer any call ringing at a different extension using the Pick feature. You can also pull a call that is on hold at another extension the same way. Extensions located in the same proximity are often assigned to the same Pick Group. If you are not sure who is included in your Pick Group, or would like to make changes, contact the telephone system administrator.
When you hear a phone ringing or you wish to retrieve a call that is on hold, get dial-tone, and press PICK plus the extension number. The call will be pulled to your extension.
To answer a call ringing on another member of your Pick Group, get dial-tone and press PICK twice.
TIP: If you have a multi-line Rolmphone, it is better to pick a call from another extension and pull it to your line then to answer it on their line.
Repertory Dialing is to the phone, what a macro, or script file, is to a computer. You can program a RepDial button to dial almost any sequence you manually dial on your phone.
Examples include transferring calls to someone, calling for messages on Phonemail, checking the balance on your banking account, placing a call to a paging service, etc.
Programming Example: Calling the Phonemail system for messages.
Get dial-tone, and press SET REPDIAL,
or dial * 5 6 6 if you don't have the button.
Press the RepDial button you wish to program. (Note: Not all unidentified buttons are RepDial buttons. Some are line buttons that have not been programmed.)
Key in the digits and feature buttons for the desired sequence. Press HOLD to insert a delay in the dialing. In this example key in 7 1 2 3 HOLD # (your password) # 3.
When you have completed keying in the sequence, press another RepDial button to continue programming or hang up.
To use a RepDial button:
Press the desired RepDial button. It will automatically select the line.
Here is a short list of example uses for RepDial. You will think of others.
Transfer to ext 7777 : TRANSFER 7 7 7 7
Dial pager 674-9999 to display ext 7777 : 9 6 7 4 9 9 9 9 HOLD HOLD 7 7 7 7
Transfer a caller to the Phonemail for 7777 : TRANSFER 6123 HOLD 7777 # #
TIP: The space on the phone faceplate next to RepDial buttons is intentionally left blank so that you can write in your own designations. To remove the plastic cover use a dime to pry it open from the left side.
If you are in an office area with several phones it is sometimes difficult to determine which phone is ringing. By selecting different tones you can help eliminate that problem. Or you might find one pitch more pleasing then another. You can select between eight different pitches.
Get dial-tone and then key in * 5 7 2.
Key in single digits (1 through 8) to hear the various tone pitches. The last digit you key in before you hang up will produce the ringing tone of your phone.
TIP: You can also change the volume of the ringer with the sliding control that is located either on the underside or side of your phone.
When the number you have called is busy or doesn't answer, or even if they do answer and you know you will be calling them again soon, use the Save / Repeat feature to remember their number.
To save the number after the call has been placed and before you hang up, press SAVE / REPEAT at any time. It will not interrupt your conversation.
To repeat the number, get dial-tone and press SAVE / REPEAT. The number will be automatically dialed including the 9 in front of the number. Save/Repeat does not store 4 plus the long-distance authorization code.
This number will be saved and can be repeated until the next time you save a new number. Saving a new number, overwrites the previously saved number.
TIP: The phone system will also let you Save / Repeat an extension number.
You can store up to nine phone numbers at your extension known as Station Speed numbers.
To program Station Speed . . .
press STATION SPEED twice, then press any number between 1 and 9.
OR, if you don't have a STATION SPEED button, press # # 3, then press any number between 1 and 9.
Key in 9 plus an external number, or an extension number. Then hang up.
To place a call using a programmed Station Speed . . .
press STATION SPEED twice, then press the corresponging number between 1 and 9.
OR, if you don't have a STATION SPEED button, press # 3,
then press the corresponding number between 1 and 9.
TIP: Station Speed 0 is a special case.
The number stored here is automatically dialed when the MSG WAITING button is pushed. To program this button to automatically access Phonemail, program Station Speed 0 to dial 7123.
Transfer allows you to transfer a call to another extension.
Dial the extension number.
Either Hang up or stay on the line to announce the caller.
If the extension to which you are transferring is busy or doesn't answer, or the person doesn't want to take the call you can return to the caller.
Press TRANSFER button to return to the caller.
TIP: Use the transfer feature to send a caller directly to a person's Phonemail box. Press TRANSFER 6123, enter the person's extension number, press # #, and hang up. The caller will immediately be in Phonemail instead of needing to wait until the system forwards the call after ringing the phone. Combine this tip with Repertory Dialing to automate this with the push of a single button.
Phone: +1 (574) 535-7351
Fax: (574) 535-7356