Reference Intern Training

Session 1: Orientation and The Reference Interview

Genz, M.D. (1998). Working the reference desk. Library Trends, 46(3), 505-525. ERIC document number EJ570533.

Kern, K. (2003). Communication, patron safisfaction, and the reference interview. Reference and User Services Quarterly, 43(1), 47-49.

Kluegel, K., & Ross, C.S.. (2003). The reference interview. Reference and User Services Quarterly, 43(1), 37-43.

Reference and User Services Association (RUSA). (2004). Guidelines for behavioral performance of reference and information services providers. RUSA Reference Guidelines. Retrieved 6 December 2007, from http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.cfm

Riedling, A.M. (2000). Great ideas for improving reference interviews. The Book Report, 19(3), 28-30.

Tyckoson, D. (2003). Reference at its core: The reference interview. Reference and User Services Quarterly, 43(1), 49-51.

Expectations Developing Good Work Habits University of Louisville Libraries, Student Assistant Training Program (2000)
Moodle overview
Reference room
Periodicals reading room
Library webpage

Ohio Library Council, 2007: Ohio Reference Excellence tutorial
Four common problems
- The without-speaking-she-began-to-type maneuver
- Bypassing the reference interview
- Using librarian specialized vocabulary
- Lack of follow-up
Additional resources: LibrarySupportStaff.com: The Art of the Reference Interview.