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Reference Intern Training

Session 1: Orientation and The Reference Interview

 RI Home Page 

Readings

Genz, M.D. (1998). Working the reference desk. Library Trends, 46(3), 505-525. ERIC document number EJ570533.

Kern, K. (2003). Communication, patron safisfaction, and the reference interview. Reference and User Services Quarterly, 43(1), 47-49.

Kluegel, K., & Ross, C.S.. (2003). The reference interview. Reference and User Services Quarterly, 43(1), 37-43.

Reference and User Services Association (RUSA). (2004). Guidelines for behavioral performance of reference and information services providers. RUSA Reference Guidelines. Retrieved 6 December 2007, from http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.cfm

Riedling, A.M. (2000). Great ideas for improving reference interviews. The Book Report, 19(3), 28-30.

Tyckoson, D. (2003). Reference at its core: The reference interview. Reference and User Services Quarterly, 43(1), 49-51.

 

Orientation

  • Expectations Developing Good Work Habits University of Louisville Libraries, Student Assistant Training Program (2000)
  • Moodle overview
  • Reference room
  • Periodicals reading room
  • Library webpage

 

The Reference Interview

  • Ohio Library Council, 2007: Ohio Reference Excellence tutorial
  • Four common problems
    • The without-speaking-she-began-to-type maneuver
    • Bypassing the reference interview
    • Using librarian specialized vocabulary
    • Lack of follow-up
  • Additional resources: LibrarySupportStaff.com: The Art of the Reference Interview.

 

Guidelines of Behavioral Performance

  • Approachability
  • Interest
  • Listening/inquiring
  • Searching
  • Follow-up


 

Updated 18-Jan-2008 SWH