Student Helpdesk Technician Job Description

1. Perform regular checks of public computer labs to ensure computers and associated components are orderly and functioning as designed.
2. Enter problems in Support Suite (the Help Desk tracking software), including detailed information.
3. Participate in training, including student-run training programs and/or meetings during the semester.
4. Use free time to self-train to develop knowledge and skills.
5. Retrieve broken computers from computer lab and office spaces for service or repair by ITS staff. Return repaired computers to their original locations and attach all cables and connections.
6. Perform basic computer hardware repair.

Knowledge and Experience: Familiarity with Mac and PC computers is important. This includes knowledge of basic hardware standards, and the ability to troubleshoot hardware, network, and software problems.

Goshen College specific computer experience is desired. Students with general computer experience with no Goshen College specific experience may be assigned reduced hours during their first semester as a probationary/training experience.

Character: Student Helpdesk Technicians must be trustworthy, reliable, and show initiative. They must be able to learn quickly, work independently, and communicate technical concepts. The ability to communicate in English is necessary.

Extra Duties: May include, but are not limited to: Gathering information about computers for inventory or data-collection. Cleaning of computer monitors and computer components. Organization of computer storage spaces.